Shipping & Return policy

Shipping and Return Policy for Blueeightball

Shipping Policy:

  1. Processing Time: Orders will be processed within 1-3 business days from the time the order was placed.

  2. Shipping Time: Shipping time is estimated to be between 3 to 15 business days from the date of order processing. Please note that these are estimated delivery times and delays might occur due to unforeseen circumstances, such as weather conditions or carrier issues.

  3. Shipping Method: We use multiple couriers for shipping our products. Tracking information will be provided once the order has been shipped.

  4. Shipping Locations: We currently offer shipping within The United States of America and Canada. Additional charges may apply for shipments outside these areas.

  5. Shipping Fees: Shipping fees will be calculated at checkout based on the destination and order weight. We may offer free shipping promotions from time to time, so keep an eye out for those!

  6. Order Tracking: Once your order is shipped, you will receive an email with tracking information that will allow you to monitor the progress of your delivery.

  7. Failed Deliveries: If our carrier is unable to deliver the package due to an incorrect address or other issues, we will reach out to you for clarification. Additional shipping charges may apply for re-deliveries.

Return and Exchange Policy:

  1. 30-Day Return Policy: We want you to be completely satisfied with your purchase. If you're not happy with your item, you have 30 days from the date of delivery to initiate a return.

  2. Eligibility: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Certain items, such as personalized or intimate goods, may not be eligible for returns due to hygiene reasons.

  3. Return Process: To initiate a return, please contact our customer service at We will provide you with a return authorization and instructions on how to proceed. Please do not send back any items without prior authorization.

  4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or an error on our part.

  5. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take a few business days to reflect in your account.

  6. Exchanges: If you wish to exchange an item for a different size or color, please contact our customer service. Exchange shipping fees may apply.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.

Please note that this policy is subject to change without notice. For the most up-to-date information, please refer to the Shipping and Return Policy on our website during the checkout process. If you have any questions or concerns, feel free to reach out to our customer service team.